Shipping Policy

Thank you for choosing COOCOZY. We currently ship exclusively within the United States.

Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays).

• Processing times may be extended during peak seasons or promotional periods.
• Orders cannot be modified or canceled once they have been processed.

Shipping Time

Estimated delivery time within the United States: 10–15 business days. Please note that delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

Shipping Fees

We offer free delivery on all orders. Shipping costs are calculated at checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Please allow 2–5 business days for tracking updates to appear.

Shipping Delays

We are not responsible for delays caused by:

• Shipping carriers
• Weather conditions
• High shipping volume

We appreciate your understanding and patience.

Incorrect Address

Customers are responsible for providing accurate shipping information. If a package is returned due to an incorrect or incomplete address, the customer will be responsible for any reshipping fees.

Lost or Stolen Packages

If your package is marked as delivered but not received, please contact the shipping carrier first, then contact us for assistance. We will do our best to help, but we are not responsible for lost or stolen packages after delivery is confirmed.

Each piece carries meaning — thank you for your patience while it makes its way to you.